Referral
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Make a Referral
We make the referral process simple, responsive, and person-centered. Whether you’re a Support Coordinator, healthcare professional, family member, or community partner, our team works closely with you to ensure every individual is connected with services that align with their needs, goals, and preferences.
How Individuals Are Matched with Services
Every referral begins with understanding the individual. Our team carefully reviews each person’s support needs, interests, medical and behavioral considerations, and personal goals to determine the best path forward. We believe successful placements begin with thoughtful planning and collaborative decision-making.
✅ Person-Centered Process ✅ Individualized Service Planning
A Collaborative Referral Process You Can Trust
From the initial referral through ongoing support, we partner with families, Support Coordinators, healthcare providers, and community professionals to ensure every transition is smooth, informed, and focused on the individual’s long-term success.
1) Referral Intake
Receiving Referrals
Referrals arrive from CSBs & Support Coordinators, families/guardians, hospital or crisis transitions, and partner agencies via our secure form, phone, or email.
Initial Details
Our Marketing & Referral Specialist gathers key information: support needs, preferences, region, and current services to begin matching.
2) Review & Matching
Person-Centered Match
We consider the individual’s behavioral and medical profile, the home environment, the provider’s experience, and geographic preferences.
Provider Notification
When a home appears to be a good fit, we share an overview with the provider and coordinate interest on both sides.
3) Home Tours & Meet-and-Greets
Visit the Home
We arrange tours or virtual meetings so the individual, family, and Support Coordinator can meet the provider and experience the setting.
Mutual Fit
Both parties discuss routines, supports, and expectations to ensure the match is comfortable and appropriate.
4) Transition & Documentation
Team Collaboration
We coordinate with Support Coordinators, providers, and families on transition details and continuity of care.
Plan & Authorizations
The Program Director ensures the ISP/interim plan and service authorization are completed prior to admission.
5) Ongoing Support
After placement, SHRS maintains regular check-ins, documentation guidance, and problem-solving support for behavioral, medical, or environmental needs— keeping communication open and placements stable.
Refer an Individual
Submit securely online, or contact our Referral Specialist for help before you submit.